Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01904 754 900.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable healthcare professional to help you.

To request a routine appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01904 754 900
• visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable healthcare professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01904 754 900 and choose option 1 to leave a voicemail with your name, date of birth and appointment date and time

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer
• if you would prefer to consult with the health professional, face-to-face or via telephone
• if you ned a chaperone
• if you need an interpreter
• if you have any other access or communication needs

If you think an immediate home visit is required, please tell the Receptionist. In cases of major injury or critical condition, it may be more appropriate to go directly to your local Hospital Accident & Emergency Department. If an Ambulance is required, dial 999.

Our GP Practice is keen to ensure that we make the best use of our clinical staff, allowing them to provide the most appropriate care to those most in need of it. For the vast majority of patients, attending an appointment at the Practice is the best option for them and for the Practice staff. 

You may think that a home visit by a family doctor (GP) is best for patient care. However, while home visits are convenient for the patient, they actually offer a different standard of care compared to surgery consultations.

This is because of:

• poor facilities – for example, soft beds, poor lighting or lack of hygiene
• inefficiency – the doctor could see four to six other equally needy patients in the time taken for one home visit
• patient records, which are required to provide appropriate and safe care, are not immediately available; and
• patient chaperones, who are required to be present for some examinations, are not always available.

We have noticed that many patients are requesting visits that are inappropriate or unnecessary. This has a negative impact on other aspects of our service. Calling the doctor out unnecessarily takes the doctor away from patients who may have a greater clinical need. Most of the consultations during home visits could easily and safely be carried out in the surgery.